Originally from ticket #2929.
I have attempted to download "Every Picture Tells a Story" two times. The first time, I succeeded, but then the laptop on which it was saved was stolen. I attempted to download it again on my new laptop, but the download failed. Your website now states that I have reached my download limit. Please help.
Any time a customer hits a download limit, please just submit a ticket with your order number and we'll increase it.
We have every downloadable product set-up to download 5 times. If for some reason that isn't enough, we're happy to increase it.