Unfortunately, some orders get damaged in shipping. (About 1% of our orders. Yikes!)
Relax. We've got you covered! We will replace damaged items at no cost to you.
Here's what you need to do:
- Create a ticket in the Help Center.
- Please let us know the order number and which items were damaged.
- Please take a photo of the damage with your phone or camera and attach it to the ticket.
We will let you know what to do with the damaged items, more often than not we'll have you keep them or throw them out rather than returning them to us.
Why do I need to send pictures? Sending pictures of the damages really helps us out. Not only does it help us package stuff better so that stuff like this doesn't happen in the future, it also informs us about what types of shipping materials to buy, what levels of shipping to offer, etc. We also have a relationship with the local post office and they need to see what types of damage is occurring to our shipments so that they can better serve us. A picture really is worth 1000 words!